1. You have chosen for postal delivery: The pre-booked services (MTB/ski passes, card for ski lessons) and/or the exchange voucher (ski equipment/Spa Oceane treatment/ linen rental) will be sent to you 10 days before the start of your stay. No modification of the file will be possible after this period.
2. You have chosen to collect your services on site: The exchange voucher (ski equipment/ Spa Oceane treatment/ linen rental) and/or pre-booked services (MTB/ski passes, card for ski lessons) will be available, on the day of your arrival, for collection from the Chatel Reservation office, 281 route de Thonon, 74390 Chatel.
Please note: if your holiday rental is managed by an estate agent, the services are available at that agency.