FREQUENTLY ASKED QUESTIONS AT CHÂTEL RESERVATION

Once your have chosen your accommodation, Chatel Reservation will ask you:

• to pay a 25% deposit within 2 days to confirm your booking
• to pay the balance 30 days prior to your arrival

Once you have paid the deposit, you will receive a booking confirmation by email.

If you are booking within 30 days of your arrival, you have to pay the full amount of your booking.
 

To cancel your reservation at Châtel, please contact us by email specifying:

•     The reservation number
•     Your name and surname
•     The reason for your cancellation

 

For your convenience, choose from the following ways of payment:

• credit card (secured payment)
• check
• bank transfer

Online booking is only available with credit card. To use any other way of payment, please feel free to contact us by email or phone.

 

Administrative fees are added to the rental price:

• 15€ for 5 nights stays and more
• 10€ for stays up to 4 nights

Cancellation insurance: 4.5% of booking amount. This insurance is optional. Please refer to the insurance section of our website.

Tourist tax is added to the rental price. It has to be payed to Châtel Réservation simultaneously as the deposit or directly at the real estate agency on the day of your arrival.

A damage deposit has to be payed to the owner or the real estate agency during the check-in inventory. The deposit amount is fixed by the owner or the real estate agency.

Charges (water and electricity) are included in your holiday rental price.

Save time!

• A quick and safe booking for your holiday rental and activites/services
• You can book online all acommodation you can see available on the website
• After payment of the deposit on our website, you will receive a booking confirmation with all your details (dates of stay, accommodation name and description) and the arrival instructions (accommodation address, owner contact details).

As experienced travellers know that the unexpected can happen, Chatel Reservation systematically propose to our customers to take out a multirisks stay insurance (4.5% of the total booking amount).

• The customer must take out the insurance before he pays the deposit.
• The subscription is not compulsory but in that case there will be no refund in case of cancellation and the client will have to pay the entire amount of the booking at the contract due date.

Please read our Cancellation Insurance page for more information.
 

To refine your search and find easily what you are looking for, use the available criterias on chatelreservation.com :

• capacity
• price
• neighbourhood
• equipments and services of accommodation

Pilows and blankets or comforters are always provided with accommodation.
However linen is not systematically provided. Please refer to the detailed description of each accommodation.

On Chatel Reservation website, you can refine your search with the 'bed linen provided' criteria.
If linen is not provided, you can rent it with one of our partners here

In a general way, end of stay cleaning has to be made by the client before to leave.

However some accommodation have the cleaning service included.
On Chatel Reservation webite, you can refine your search with 'final cleaning included' criteria.

Some accommodation offer the final cleaning option with extra charge. Please refer to the detailed description of each accommodation.

Animals are not always allowed in accommodation in Châtel.
Please refer to the accommodation's description.
With Chatel Reservation, you can refine your apartment, chalet, hotel search by selecting the 'pets allowed' criteria.