FREQUENTLY ASKED QUESTIONS AT CHÂTEL RESERVATION

Once your have chosen your accommodation, Chatel Reservation will ask you:

• to pay a 25% deposit within 2 days to confirm your booking
• to pay the balance 30 days prior to your arrival

Once you have paid the deposit, you will receive a booking confirmation by email.

If you are booking within 30 days of your arrival, you have to pay the full amount of your booking.
 

To cancel your reservation at Châtel, please contact us by email specifying:

•     The reservation number
•     Your name and surname
•     The reason for your cancellation

 

For your convenience, choose from the following ways of payment:

• credit card (secured payment)
• check
• bank transfer

Online booking is only available with credit card. To use any other way of payment, please feel free to contact us by email or phone.

 

Administrative fees are added to the rental price:

• 15€ for 5 nights stays and more
• 10€ for stays up to 4 nights

Cancellation insurance: 4.5% of booking amount. This insurance is optional. Please refer to the insurance section of our website.

Tourist tax is added to the rental price. It has to be payed to Châtel Réservation simultaneously as the deposit or directly at the real estate agency on the day of your arrival.

A damage deposit has to be payed to the owner or the real estate agency during the check-in inventory. The deposit amount is fixed by the owner or the real estate agency.

Charges (water and electricity) are included in your holiday rental price.

Save time!

• A quick and safe booking for your holiday rental and activites/services
• You can book online all acommodation you can see available on the website
• After payment of the deposit on our website, you will receive a booking confirmation with all your details (dates of stay, accommodation name and description) and the arrival instructions (accommodation address, owner contact details).

As experienced travellers know that the unexpected can happen, Chatel Reservation systematically propose to our customers to take out a multirisks stay insurance (4.5% of the total booking amount).

• The customer must take out the insurance before he pays the deposit.
• The subscription is not compulsory but in that case there will be no refund in case of cancellation and the client will have to pay the entire amount of the booking at the contract due date.

Please read our Cancellation Insurance page for more information.
 

To refine your search and find easily what you are looking for, use the available criterias on chatelreservation.com :

• capacity
• price
• neighbourhood
• equipments and services of accommodation

Pilows and blankets or comforters are always provided with accommodation.
However linen is not systematically provided. Please refer to the detailed description of each accommodation.

On Chatel Reservation website, you can refine your search with the 'bed linen provided' criteria.
If linen is not provided, you can rent it with one of our partners here

In a general way, end of stay cleaning has to be made by the client before to leave.

However some accommodation have the cleaning service included.
On Chatel Reservation webite, you can refine your search with 'final cleaning included' criteria.

Some accommodation offer the final cleaning option with extra charge. Please refer to the detailed description of each accommodation.

Animals are not always allowed in accommodation in Châtel.
Please refer to the accommodation's description.
With Chatel Reservation, you can refine your apartment, chalet, hotel search by selecting the 'pets allowed' criteria.

Please note that it is strictly forbidden to enter bikes/mountain bikes in the chalets or apartments and to store it on the balconies.
On Chatel Reservation website, you can refine your search and find an accommodation with bike storage room with the 'Mountain Biker welcomed' criteria.

The owner, its representative or the real estate agency will welcome you in Châtel for the key collection.
Check-in are generally after 4pm and check-out before 10am.
Please refer to your contract to know the exact arrival time and the person to contact before your arrival in Châtel.

Chatel Reservation IS NOT in charge of the key delivery.

You will find the owner contact, or its reprensentative, or the estate agency details in your Chatel Reservation contract. Please read it carefully.

To fix an appointment for keys pick-up and check-in, you will have to contact before your stay:

• The owner of the apartment/chalet
• Its representative on site or
• The real estate agency

.You will find these information in the Chatel Reservation booking confirmation.

In France, an independent certified control organisation is approved to visit and classify furnished accommodations according to a national reference table containing 112 criteria.
This accommodation ranking defines the tourist local tax amount.

On Chatel Reservation website, you can refine your search with the 'Accredited Multi Pass accommodation' criteria.
Please refer to the detailed description of each accommodation.

By booking accommodation with Chatel Reservation, you will benefit from many advantages on your activities in Châtel and in the Portes du Soleil

• Up to 30% off on ski passes, ski equipment hire, MTB passes, entries to Forme d'O, ...
• Your vouchers and activities passes will be ready the day of your arrival, at Chatel Reservation Office

You can add activities and services until a week prior your arrival in Chatel :

• by logging into your personal account on www.chatelreservation.com
• by contacting us via phone or email

At your arrival, your vouchers and passes will be ready at Châtel Réservation office: 281 route de Thonon, 74390 Châtel.
Except if you have booked an accommodation managed by a real estate agency. In that case your vouchers and passes will be at your disposal at the agency.
Please refer to your contract.

Our office is located at 281 route de Thonon, 74390 Chatel.
Yessir, the central booking office is Chatel based!

Because of the sanitary crisis and until further notice :

• Monday to Saturday: 9am to 12pm / 2pm to 6pm
• Sunday: Closed

Winter season:

• from Monday to Saturday: 8.30am to 12pm / 2pm to 7pm
• Sunday: 8.30am to 12pm

Summer season:

• from Monday to Saturday: 8.30am to 12pm / 2pm to 6pm
• Sunday: 9am to 12pm

Spring off-season:

• from Monday to Friday: 8.30am to 12pm / 2pm to 5.30pm

Automn off-season:

• from Monday to Saturday: 8.30am to 12pm / 2pm to 5.30pm

All the Chatel Reservation team members know perfectly the village and the Portes du Soleil resort. 
Just write an email or ring the phone, we are ready to help with your booking.

Please contact us:

•     By email
•     By phone at 00 33 (0)4 50 73 30 22