FREQUENTLY ASKED QUESTIONS AT CHÂTEL RESERVATION

Once you have chosen your accommodation, Chatel Reservation will ask you:

Following the payment of your deposit, you will receive a booking confirmation by email.

If you book less than 30 days before your arrival, you must pay the full amount of your reservation.

For your convenience, you can choose to pay by:

Online booking is only possible with a credit card.
To use any other way of payment, please feel free to contact us by email or phone.

Administrative fees are added to the rental price:

Cancellation insurance: 4.5% of booking amount. This insurance is optional. Please refer to the cancellation insurance policy.

Tourist tax is added to the rental price. It has to be payed to Chatel Reservation simultaneously as the deposit or directly at the real estate agency on the day of your arrival.

A damage deposit has to be payed to the owner or the real estate agency during the check-in inventory. The deposit amount is fixed by the owner or the real estate agency.

Charges (water and electricity) are included in your holiday rental price.

Save time!

As experienced travellers know, the unexpected can happen. Chatel Reservation offers to take out a multirisks stay insurance (4.5% of the total booking amount).

Please read our Cancellation Insurance Policy for more information.

Pilows, blankets and duvets are always supplied in holiday rentals.

However linen is not systematically provided.
Please refer to the detailed description of each accommodation.
If linen is not provided, you can rent it with one of our partners here

On Chatel Reservation website, you can refine your search with the 'bed linen provided' criteria.

Most of the time, the guest must clean the house before leaving. 

With Chatel Reservation, you can choose accommodation with final cleaning included, by selecting this criteria during your search.

Some accommodation offer the final cleaning option with extra charge. Please refer to the detailed description of each accommodation.

In Chatel, animals are not always allowed in apartment, hotel or chalet rentals.
Please refer to your accommodation's description.
On the Chatel Reservation website, you can refine your holiday rental search search by selecting the 'pets allowed' criteria.

Please note that it is strictly forbidden to enter bikes/mountain bikes in the chalets or apartments and to store it on the balconies.
With Chatel Reservation, you can choose an accommodation with a bike storage by selecting the criteria "mountain bikes welcome" in your search.

The owner, its representative or the real estate agency will welcome you in Chatel for the key collection.
Check-in are generally after 4pm and check-out before 10am.
Please refer to your contract to know the exact arrival time and the person to contact before your arrival in Chatel.

Chatel Reservation IS NOT in charge of the key delivery.

You will find the owner contact, or its reprensentative, or the estate agency details in your Chatel Reservation contract.
Please read it carefully.

To fix an appointment for keys pick-up and check-in, you will have to contact before your stay:

.You will find these information in your Chatel Reservation booking confirmation.

In France, an independent certified control agency is approved to visit and classify furnished accommodations according to a national reference table containing 112 criteria.
This accommodation ranking defines the tourist local tax amount.

Chatel Reservation helps you to find accommodation providers who are members of the Multi Pass!
Select the criteria "Multi Pass member" when searching.
Please refer to the detailed description of each accommodation.

1. You have chosen for postal delivery: The pre-booked services (MTB/ski passes, card for ski lessons) and/or the exchange voucher (ski equipment/Spa Oceane treatment/ linen rental) will be sent to you 10 days before the start of your stay.  No modification of the file will be possible after this period.

2. You have chosen to collect your services on site: The exchange voucher (ski equipment/ Spa Oceane treatment/ linen rental) and/or pre-booked services (MTB/ski passes, card for ski lessons) will be available, on the day of your arrival, for collection from the Chatel Reservation office, 281 route de Thonon, 74390 Chatel.
Please note: if your holiday rental is managed by an estate agent, the services are available at that agency.

Our office is located at 281 route de Thonon, 74390 Chatel.
Yessir, the central booking office is Chatel based!

All the Chatel Reservation team members know perfectly the village and the Portes du Soleil ski and bike area. 
Just write an email or ring the phone, we are ready to help with your booking.